Delivery and returns.

When things arrive

What	How	When
Your code (pre-order)	Email	Within minutes of paying
E-card	Email to them	Within minutes, or on the morning you choose
Print-at-home card	Email to you	Within minutes
Printed gift card	Royal Mail first class	Posted within two working days
The skin itself	Royal Mail	Posted within four weeks of you sending us your design, once the studio opens in January 2027

UK postage is included in every price. We deliver to UK addresses only for now.

Christmas dates

• Printed cards: order by Thursday 17 December.
• E-cards and print-at-home cards: any time, including Christmas morning.

Refunds

• Unused codes are refundable in full for 90 days after purchase. Email us your order number.
• Once a design is submitted, the skin is made for you, so we can't refund a change of mind.
• Faulty, damaged or not as designed? Tell us within 30 days and we'll reprint or refund, your choice.
• Doesn't fit your racket? Send us a photo and we'll refund you.
• Our backstop: if the studio hasn't opened by 28 February 2027, every unused code is refunded automatically.

We send refunds within 14 days of hearing from you. They go back to the card you paid with, and banks usually show them within five to ten working days.

How to cancel

Email hello@padelskins.co.uk with your order number and tell us you want to cancel. Any clear message will do. If you would like a form to copy, here is one:

To James Peskett, trading as Padel Skins, 18 Hornbeam Close, Herne Bay, Kent, CT6 7FU, hello@padelskins.co.uk

I give notice that I cancel my contract for the following: [order number, and the codes you want to cancel]

Ordered on: [date]

Your name:

Your address:

Date:

Get in touch

Email hello@padelskins.co.uk with your order number and we'll sort it out.